X, Tailwind, HTMX, or other lightweight JS frameworks (or motivation to learn them) Experience in working with Postgresql, Redis, or equivalent data storage Passionate about writing well-structured, efficient, and maintainable code, actively keeping the quality of the code base in check Used to work in an English-speaking environment Fluent German communication skills (C1-Level) Nice to have Excellent coding skills with Python Extensive Django Knowledge Knowledge of front-end technologies (JavaScript, HTML5, CSS3) Contributions to open-source projects Experience with pioneering Greenfield projects or in startup settings, adept at swiftly adapting products to find the perfect market fit Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU/SCAYLE.
Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance. Fluency in German is a strong plus. Additional information: **Working model: Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg on a weekly basis.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!